Privacy Policy

Last updated: February 2026

Resk ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use the Resk mobile application and related services.

1. Who We Are

Resk is a marketplace platform that connects users ("Guests") with local brands ("Partners") to browse, order, and manage products and services.

This Privacy Policy applies to:

  • • The Resk mobile application
  • • Related services, features, and communications

2. Information We Collect

We collect only the information necessary to operate and improve the platform.

a. Information You Provide

  • • Name
  • • Email address
  • • Phone number
  • • Account role (Guest or Partner)
  • • Brand information submitted by Partners
  • • Support messages and communications

b. Automatically Collected Information

  • • Device information (device type, OS version)
  • • App usage data and interactions
  • • IP address and approximate location
  • • Crash logs and performance data

c. Location Data

Location Data

Resk may collect:

  • • Approximate location to show relevant brands and services
  • • Precise location (GPS) for Drivers during active deliveries, and for Guests only when needed for delivery address confirmation

Location access is controlled by device permissions and can be managed in your phone settings. Some features may not work without location access.

d. Driver Information (Drivers)

If you register or use Resk as a Driver, we may collect additional information needed for delivery operations and safety, such as:

  • • Full name, phone number, and contact details
  • • Vehicle information (type, plate number, or other operational details)
  • • Identity or verification data if required (for example: government ID or verification photos), where applicable
  • • Driver availability status and delivery activity (accepted orders, pickup and drop off timestamps)
  • • Precise location data during active deliveries to enable navigation, tracking, delivery confirmation, and fraud prevention

Precise location is only accessed when required for service functionality and with user permission.

3. How We Use Your Information

We use collected data to:

  • • Create and manage user accounts
  • • Enable marketplace transactions
  • • Process and fulfill orders
  • • Communicate service updates
  • • Improve app performance and user experience
  • • Ensure platform security and fraud prevention
  • • Comply with legal obligations
  • • Enable delivery operations (assign deliveries, coordinate pickups and drop offs)
  • • Provide route, proximity matching, and delivery status updates
  • • Support safety, dispute resolution, and fraud prevention (including validating delivery events)

We do not sell user data.

4. Payments

Payments are processed through third party payment providers. Resk does not store full payment card details on its servers.

Payment providers handle data according to their own privacy and security policies.

5. Data Sharing

We may share limited data only with:

  • • Service providers required to operate the app (hosting, analytics, payments)
  • • Delivery and logistics partners for order fulfillment
  • • Legal authorities when required by law

Delivery Related Sharing

For deliveries, we may share limited information between roles to complete an order:

  • • Guests may see delivery status and limited driver information (for example: first name and delivery progress)
  • • Drivers may see information needed to fulfill delivery (pickup location, drop off location, recipient contact details)
  • • Partners may see delivery status related to their orders

All partners are contractually obligated to protect user data.

6. Data Storage and Security

We implement industry standard security measures to protect personal data, including:

  • • Encrypted data storage
  • • Secure API access controls
  • • Limited internal access based on role

No system is 100% secure, but we actively monitor and improve safeguards.

7. Data Retention

We retain personal data only as long as necessary to:

  • • Provide services
  • • Meet legal and accounting requirements
  • • Resolve disputes

You may request deletion of your account and associated data.

8. Your Rights

Depending on your location, you may have the right to:

  • • Access your personal data
  • • Correct inaccurate data
  • • Request data deletion
  • • Withdraw consent where applicable

Requests can be sent to the contact details below.

9. Children’s Privacy

Resk is not intended for children under the age of 13. We do not knowingly collect data from children.

10. Third Party Links

The app may contain links to third party services. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised date.

Continued use of the app constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your data, contact us at:

Email: support@resklebanon.com

By using the Resk app, you agree to this Privacy Policy.